As Hurricane Irene approaches our area, we wanted to make sure you and your customers were aware of the steps you can take to stay safe and our claim response plans as the storm approaches.
Staying safe in a hurricane or windstorm »
Understanding wind damage »
Safety for individuals
Create a disaster plan. Plan an evacuation route in advance and determine where you would go if you were told to evacuate.
In addition, you and your business insurance customers should consider taking the following precautions to help protect people and property and guard against disruption of operations:
Review your business continuity plan and communicate emergency evacuation and business interruption instructions to employees. If you don’t have a written plan, now is the time to create one. Each business should have an emergency plan including a detailed procedure for evacuation, a checklist for shutting down processes and protecting buildings, contents, equipment, and yard storage. Procedures should include salvage instructions to follow post-event.
Travelers Claim Response
Travelers’ National Catastrophe Center is monitoring this event closely, and we have already begun staging response resources near the hurricane’s estimated path.
With five call centers prepared to take loss notices 24-7, a fleet of five Mobile Claim Offices prepared to deploy anywhere on the East Coast within hours, a 300-person dedicated CAT team, and a national workforce strategy that enables us to draw on the resources of our 13,000-person claim organization, you can rest assured we will have the right resources in the right place to help you and your customers recover from the storm.
Please encourage your customers to report claims directly to Travelers as soon as possible after the storm. The sooner we learn about losses, the sooner we can help.
Personal Insurance: 1.800.CLAIM33 (1.800.252.4633)
As a reminder, Travelers suspends agency binding authority when a Tropical Storm or a Hurricane event is expected to impact a geographic area. Moratoriums are currently in effect for some business units for potentially affected states. For a current list of counties with suspended binding authority, please log into Agent HQ (www.travelersagents.com) or contact your underwriter.