As a result of the financial impact that the ongoing COVID-19 Pandemic is having on policyholders, we are announcing the Safety Personal Auto Relief Credit. Any Safety Insurance personal auto policyholder that has a policy in effect as of April 1st will receive a 15% credit off their premium for the months of April and May.
Details of the program include:
In addition to this credit, Safety’s previously announced initiatives remain ongoing:
Cancellation notices issued on or after March 23, 2020 have been rescinded and we have placed a hold on all non -payment policy cancellations until further notice. We have also waived all late and NSF fees.
Safety continues to provide auto coverage for customers who are now using their personal vehicles to make food deliveries as a result of changes to their business operations. As always, our staff is available to provide help and work through flexible solutions to the challenges our policyholders face.
We are making relief efforts through our Charitable Foundation to help support the communities in which we do business. We are providing financial support to the following local charities.
Massachusetts COVID -19 Relief Fund
Boston Resiliency Fund
Healthcare Heroes to benefit the Massachusetts General Emergency Response Fund
Safety’s thoughts remain with everyone during these difficult times and we will continue to make decisions that have the best interest of our agents, policyholders, and employees in mind. Thank you for your continued partnership and please stay safe.
John Drago, Vice President of Marketing
We hope that you and your family are safe and well.
The coronavirus (COVID-19) pandemic has impacted all of us, many significantly. We understand that this crisis may be impacting your ability to pay your Arbella insurance premium at this time. If you are facing financial challenges as a result of a health or economic issue related to COVID-19, we are here to assist you with payment options.
Arbella will suspend all cancellations for non-payment from April 1 until June 1, 2020.
You will continue to receive a monthly bill, but we will not cancel your policy for non-payment during this period.
We will also waive all fees for late payments or insufficient funds.
We urge you to call an Arbella customer service representative at 1-800-ARBELLA (272-3552) to discuss payment options.
Our caring employees are ready to assist you and may suggest other options, including minimum payment amounts, electronic transfers, or credit cards.
Additionally, Arbella now accepts credit cards for commercial insurance policies and during these unprecedented times, no convenience fees will be assessed on these payments. We’re here to assist you. Please stay well!
Would you know what to do if you were involved in a fender bender?
Even if the damage doesn’t seem significant, you might have a time-consuming and stressful process ahead of you and it’s important to proceed carefully.
If it’s a serious wreck, call 911. Otherwise, here’s what to keep in mind in the event of a minor accident.
What should you do at the scene?
If you accidentally bump another car (or if they bump you), here are a few steps to take:
What if the other driver leaves the scene?
If the other driver doesn’t cooperate, doesn’t share their information or refuses to stop altogether, you should still stop and call the police. Try to remember as many details as you can (the color, make and model of the car, details from the scene, etc.) and share them with the police.
If you have any questions about how to handle a fender bender or any other claim, reach out today
Life can naturally be unpredictable, and various events may cause your car insurance rates to fluctuate, too. If you'll be making a change in the future, be aware of which common milestones could affect your premium.
Can you reverse a rate increase?
It may not be possible to reverse a rate increase, especially if it was due to an expansion of coverage; however, sharing updates about automatic security features in your car and doing a record review of other drivers on your policy may prevent outdated information from further raising your monthly rate.
Keeping your insurance up to date starts with revising your policy to include major life changes. An annual review of your coverage will help make sure it still corresponds to your family's needs.
Please reach out if you have questions or if you'd like to check in.
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